Privacy Policy
This Privacy Policy explains how ZeloOS (“we”, “our”, or “us”) collects, uses, and safeguards information when you visit our website (zeloos.com), submit inquiries or demo requests via Meta (Facebook & Instagram) Lead Forms, interact with us on WhatsApp, or utilize our ZeloPOS software platform.
Information We Collect
We only collect data necessary to provide our digital engineering services, schedule software demonstrations, and operate our ZeloPOS retail platform:
- Contact & Identity Data: Your name, phone number, WhatsApp contact number, business email, and company or retail store name when you request a free demo, submit a lead form, or reach out to us.
- Business & Retail Profile: Store category (e.g. clothing boutique, supermarket, retail store), existing POS usage status, number of outlets, and inventory requirements provided during onboarding or demo setup.
- Technical & Telemetry Data: IP address, device type, browser metadata, and basic interaction analytics to monitor platform performance and prevent malicious activity.
Meta (Facebook/Instagram) Lead Forms & WhatsApp Communications
When you submit your contact information through our sponsored advertisements on Facebook or Instagram:
By submitting your WhatsApp number or phone number via our lead forms, you consent to receive direct communications from our sales and customer success team regarding your ZeloPOS free demo, onboarding assistance, and software questions.
We do not use your phone number for unsolicited robotic calls, third-party promotional campaigns, or marketing bombardment. You may opt out of WhatsApp communications at any time simply by replying “STOP” or notifying our support representative.
How We Use Collected Information
Collected information is processed solely for legitimate commercial and operational purposes:
- Scheduling, provisioning, and guiding you through your personalized ZeloPOS demo.
- Delivering customer support, hardware setup assistance, and troubleshooting.
- Executing signed engineering contracts, custom software development milestones, and billing.
- Maintaining system uptime, fraud prevention, and security verification.
Data Security & Infrastructure
All data transmitted to ZeloOS servers is encrypted using modern TLS 1.3 standards. Stored operational databases and credentials utilize AES-256 encryption at rest, hosted on resilient enterprise cloud environments with strict role-based access control (RBAC) and automated backups.
Cookies & Telemetry
We use privacy-conscious analytics and functional cookies to evaluate page performance and measure conversion attribution for our ad campaigns (such as the Meta Pixel). We do not install invasive third-party adware or cross-site tracking spyware on your devices.
Your Rights & Privacy Contact Desk
You hold the right to request a copy of the personal records we hold, update incorrect contact information, or ask us to permanently delete your contact data from our active demo lists.
ZeloOS Data Privacy Officer
Email: info@zeloos.com • WhatsApp: +94725493798